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Internet
Troubleshooting
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If your Broadband Internet does not work, try the following. "Cycle" the internet connection.
"Cycling" means to power "OFF" and then "ON" the internet hardware in a specific order. It is very easy to do. Follow the step by step instructions below.:
- Unplug the Power cord from the outlet for the Modem.
The modem is the hardware device where, depending  on your provider, the cable or the telephone is plugged in.
- Next, if you have a router, meaning that your PC is not directly connected to the modem, unplug the power from the router.
In most cases the router is a Linksys or a D-Link (See Below). This router is connected to your modem via a cable that has a bigger plug then your regular phone cable (Network Cable RJ45)
- Once you have unplugged both devices, wait for 30 sec. This gives the hardware time to purge the internal memory.
- Next plug in the Modem. (See Below)
It is important that you first plug in the MODEM as it will need to connect to the Internet. Give it 2 minutes.
- Next, again only if you have a router, plug in the router's power cord.
Again, wait 2 minutes to give the router time to acquire all the information it needs from the modem. Congratulations. You have just "cycled" your internet connection.
Routers:
| Linksys Router: |
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| D-Link Router: |
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| Netgear Router: |
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Sample DSL Modem:
| Efficient DSL Modem: |
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